Newsclip®: [Business] Lyons: Too little, too late in Frontier Communications debacle |

"Appropriately enough, Frontier Communications completed its acquisition of Verizon’s land-wire operation in Florida and a few other states on April Fools' Day.The date was a clue, it turned out.The joke has been on the customers, and the ones I’m hearing from are not laughing. Some are almost crying. The changeover has involved retraining employees and, well, I have no clue what else. But it has been a technical nightmare of Kafka-esque frustrations for many.Florida’s attorney general has heard so many complaints that she took bold and decisive action a few days ago.Just kidding. Attorney General Pam Bondi did get a flood of complaints, yes, and she knows that for reasons still not clearly explained to the public, thousands of customers had phone, Internet and/or cable service interrupted, some briefly and others not briefly at all.Some are still grappling with it after more than two weeks. I don’t mean just doing without service. Some have been doing that",

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