Newsclip®: [Business] After Sandy victims complain, FEMA tweaks flood program -

"FEMA announced Monday that it is overhauling its claims appeals process so homeowners can take disputes about payment directly to FEMA officials rather than having to go through the insurance companies they are fighting for repair dollars. The agency also will work to make its appeals process more 'transparent' to homeowners, said Roy Wright, FEMA's deputy associate administrator for insurance.",

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