Newsclip®: [Health] Patient experience a key driver in profit margin growth for hospitals, Accenture says | Healthcare Finance News

"Instead of slashing jobs to cut costs and increase profits, hospitals should focus on delivering high-quality customer experiences to widen their margins. That's the word from a new study released by Accenture, which shows that hospitals that delivered superior customer experiences increased their net margins by 50 percent over average-performing facilities.",

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